Terms and Conditions
This page sets out the main rules that govern use of the Alvynn platform. It explains the relationship between us and our users, and describes account responsibilities, eligibility, acceptable use, promotions, payments, dispute handling, and how we update these terms. We aim to keep wording clear so you know what to expect when registering, depositing, playing, and requesting withdrawals.
Account responsibilities
Users are responsible for maintaining accurate personal information and for the security of their account credentials. We require a single account per person; shared, duplicate, or proxy accounts may be closed and funds frozen. You must notify us promptly of any unauthorized access or suspected fraud. We may require identity and address verification before processing certain transactions or changes to account settings.
Eligibility requirements
To register you must meet local legal age requirements - generally 19+ in most Canadian provinces, or 18+ where local law permits. You must be located in a jurisdiction where online casino play is permitted. We may refuse registration or restrict access from certain regions. By registering you confirm you are acting for yourself and not on behalf of someone prohibited from playing.
Acceptable platform use
Use of the platform must comply with these terms and all applicable laws. Prohibited conduct includes fraudulent activity, money laundering, collusion, bonus abuse, and attempts to bypass geo-restrictions or account controls. Automated play or use of unauthorised software to interact with games is not allowed. Breaches may result in suspension, forfeiture of bonus funds, and account closure.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms that apply to each offer. Typical conditions cover eligibility, minimum deposit methods, wagering requirements, game contribution rates, max bet limits while wagering, and expiry periods. Only one active bonus or promotion may apply unless an offer explicitly states otherwise. Misuse of promotions may lead to voided bonuses and withheld winnings.
Deposits and withdrawals
Deposit and withdrawal options vary by user location and are available in CA$ where supported. We require verified payment methods and may require proof of funding before processing withdrawals. Withdrawals are subject to KYC checks and internal review; processing times may vary and occasional delays may occur while verification is completed. Withdrawal limits or staged payments can apply for large wins or progressive jackpots according to our operational rules.
Dispute resolution
If you have a dispute, contact our support team via live chat or email so we can investigate. We will aim to resolve issues promptly and transparently. If a resolution cannot be reached, parties may pursue further remedies under applicable law. Decisions relating to suspected fraud or security incidents are final pending any further review required by law.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the platform after changes implies acceptance of the revised terms. If you do not agree with updated terms you should stop using the service and contact support to close your account.