Privacy Statement
Welcome to Alvynn’s Privacy Policy. This page explains what information we collect when you use our site, how we use and protect that information, and the choices you have about your personal data. We take privacy seriously and aim to keep our practices clear and straightforward for players in Canada.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your name, date of birth, email address, phone number, billing address, government ID details when required for verification, and payment method information. This data is used to operate your account and meet regulatory and security requirements.
Technical data
We collect device and connection information including IP address, browser type, operating system, cookie identifiers, and activity logs (pages visited, session times). This helps us maintain the service, detect fraud, and improve site performance on desktop and mobile for Canadian users.
Transactional data
Transactional records include deposit and withdrawal history, bet and game activity, bonus use, and payment confirmations. Transactional data is necessary for payments, customer service, dispute resolution, and compliance with financial rules.
How we use your information
We use personal, technical, and transactional data to:
- create and manage your account, verify identity, and process deposits and withdrawals;
- prevent fraud and maintain account security;
- provide customer support and respond to requests;
- meet legal and regulatory obligations, including anti-money laundering checks;
- operate and improve our services, including analytics and site performance;
- send service messages and, where you consent, promotional communications that you can opt out of at any time.
Data protection and storage
We protect data using technical and organizational measures such as encryption, access controls, and regular security reviews. Personal information is stored with trusted service providers and on secure servers. We retain data only as long as necessary for the purposes described or to meet legal obligations.
Cookies and tracking technologies
We use cookies and similar tracking tools for essential site functions, analytics, and to personalise your experience. You can manage cookie settings through your browser and via the cookie banner on our site. Disabling certain cookies may limit some features.
Sharing information and third parties
We share data with third-party service providers who perform services on our behalf, such as payment processors, identity verification providers, game studios, analytics vendors, and customer support partners. We may also disclose information when required by law or to protect our rights. All partners are contractually obligated to safeguard your data.
Your rights
You have the right to access, correct, or request deletion of your personal data, subject to verification and legal limits. You can also object to certain processing or withdraw consent for marketing communications at any time.
Access, correction and deletion
To request access, correction or deletion, contact us at [email protected]. We will verify your identity before responding and will explain any reasons we cannot comply, for example if retention is required for legal or security reasons.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes means you accept the revised policy.