Contact our team

Need help? The Alvynn support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out any time for help with deposits, withdrawals, verification, or site access. Our agents can guide you through KYC uploads, bonus queries, and troubleshooting. Use live chat for quick answers, email for detailed requests, or call our support line for urgent account matters. We aim to respond promptly and keep your account running smoothly.

Department	Contact
Customer support	Live chat and email: [email protected] (instant chat; email reply within a few hours)
General enquiries	[email protected] (non-urgent questions; please allow up to 24 hours)
Affiliate enquiries	[email protected] (partner programmes)
Phone	+1 416 527 4839 (Mon-Fri 09:00-18:00)
Working hours	Live chat 24/7; Email Mon-Fri 09:00-18:00

Email Support

For detailed requests, account issues, or matters that require documents or explanations, email is the preferred contact method. Please write to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing complete information helps our team process your request faster and avoids unnecessary delays.

Submit your enquiry

Name

<label for="email" style="font-size:14px;color:#111;">  Email  <input id="email" name="email" type="email" placeholder="[email protected]" required style="width:100%;margin-top:6px;padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;"/></label><label for="message" style="font-size:14px;color:#111;">  Message  <textarea id="message" name="message" rows="6" placeholder="How can we help? Include account ID if applicable." required style="width:100%;margin-top:6px;padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;"></textarea></label><button type="submit" style="padding:11px 14px;background:#0073e6;color:#ffffff;border:none;border-radius:6px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team responds quickly; most inquiries are answered within one business day. For standard questions use live chat for fastest help, and email requests are typically handled within 24 hours. More complex issues, such as payment investigations or account reviews, may take longer depending on the nature and required checks. We appreciate your patience while we work on your request.

Feedback

We want to hear from you. Please share feedback, suggestions, or ideas to improve the site. Every message is read carefully by our team and used to refine features, promotions, and usability. Your input helps us fix issues faster and build a smoother experience for Canadian players. Thank you for taking a moment to let us know.