Privacy Policy

This Privacy Policy explains how Alvynn collects, uses, and protects the personal information of users accessing our services. It describes the categories of data we handle, the purposes for processing, and the safeguards applied to keep information secure. Details on cookies, tracking technologies, user rights such as access or deletion, and how we share data with third parties are included so that Canadians and other users can make informed choices. Contact options for privacy inquiries and how we notify users about updates are also set out below.

Types of data collected

We collect several categories of information to operate our services and meet regulatory obligations. Personal data includes name, date of birth, address, email, phone number, and government ID for KYC. Technical data covers IP address, device identifiers, browser and operating system details, and connection logs. Transactional data records deposits, withdrawals, bets, wins, and payment method details. Aggregated or anonymized usage metrics are also generated for analytics and service improvement.

How information is used

Collected information is processed to provide account management, identity verification, payment processing, fraud prevention, and regulatory compliance. Service delivery functions such as enabling deposits and withdrawals, responding to support requests, and enforcing responsible gambling measures depend on this data. Limited use for security monitoring, dispute resolution, and complying with legal obligations is carried out. Personal data is not used for unrelated profiling without explicit consent.

Data protection and security practices

Robust technical and organizational measures are in place to protect user data. Encryption is applied to data in transit and at rest, and secure protocols such as TLS are used for communications. Access controls, role-based permissions, logging, and regular security audits help prevent unauthorized access. Third-party processors are selected for proven security practices and contractual commitments to protect data. Incident response procedures are maintained to address potential breaches promptly and notify affected users as required by law.

Cookies and tracking technologies

Cookies and similar technologies are used to deliver essential site functionality, remember user preferences, and support analytics and security. Session cookies enable login and transactional flows while persistent cookies store language and display settings. Tracking pixels and analytics tools help us understand usage patterns; these tools do not reveal more personal data than necessary. Users may manage cookie preferences through browser settings or our cookie consent tools, understanding that disabling certain cookies may affect functionality.

User rights regarding their data

Individuals have rights to access, correct, and request deletion of their personal data where applicable. Requests can be submitted through our privacy contact channels and will be processed within applicable legal timeframes. Restrictions or objections to processing may be evaluated, balancing user rights with legal and security obligations. Proof of identity is required for access or correction requests to protect account security.

Access and correction

Requests for copies of stored personal data or corrections to inaccuracies are handled upon verification. Updates to contact details or address can often be completed directly in account settings, with supporting documents uploaded when necessary.

Deletion and restriction

Users may request account closure and data deletion subject to retention for legal, tax, or dispute resolution purposes. Temporary account suspension or processing restrictions can be arranged to support self-exclusion and other responsible gambling measures.

Data sharing and third parties

Sharing is limited to authorized service providers, payment processors, identity verification vendors, fraud prevention partners, and legal authorities as required. Contracts and data processing agreements require these parties to maintain confidentiality and implement appropriate security. Aggregated data shared for business purposes does not identify individual users.

Updates to this privacy policy

Policy changes are posted on our site with the date of last revision and, where required, communicated directly to users. Continued use of our services after notification constitutes acceptance of the updated terms. Questions or requests about this policy can be sent to our privacy support team for clarification.